What Are The Duties Of Customer Service Representative

Past Jeff Gillis

I idea putting out this client service task description in the middle of our battle with both the corona virus and this atrocious downturn in the task market was timely for a couple reasons.

For one thing, customer service jobs bridge a huge range of industries, so even though job openings in 1 field may go down, they may get upwards in some other. A fact that is important right now considering it means in that location are nevertheless a lot of job openings popping up.

Secondly, it'due south ane of the tiptop jobs that can be done remotely. Very oftentimes companies will allow you to work from home or from some other location while doing your customer service work.

So let's see what information technology takes to be a top notch customer service representative and if it's a path y'all would like to pursue.

Annotation: Our client service resume objective article might be of help also!

What Is A Client Service Representative?

In a nutshell, client service representatives answer questions or requests from customers or the public. They are there to help resolve any issues the customer may take through various channels depending on the visitor. These tin include answering phone calls, interacting face to face up, by e-mail, live chat or on social media.

They commonly demand to accept a wide understanding of all of the visitor's products and services. (Unless you lot are specifically tasked with handling customer service for a specific product or prepare of products.)

You will be 1 of the "faces" of the company. That's why a high level of professionalism is critical in order to present the system or company in the all-time lite possible.

NOTE: There are quite a few dissimilar names you'll meet when it comes to customer service positions. Here are some examples:

• • • Customer Service Representative
    • Senior Customer Service Representative
    • Call Center Associate
    • Client Service Associate (Part-Fourth dimension)
    • Customer Service Specialist
    • Client care specialist
    • Customer care representative

Customer Service Duties and Responsibilities

As I mentioned in the introduction, customer service representatives span a wide range of industries, and then it'due south critical you go over your specific job description in order to detect out what is called on for that particular customer service task.

Having said that, I practice desire to requite you a list of the common duties and responsibilities you will find on a lot of customer service representative job descriptions. This way y'all can see if this career/job is correct for you:

• • • Collaborate with customers via phone, e-mail, online chat, in person, social media
    • Resolve client problems and complaints
    • Respond any questions a client has
    • Accept payments
    • Setup and resolve issues with customer accounts
    • Provide price data
    • Handle inquiries about deliveries
    • Verify customers
    • Keep records of customer interactions and transactions
    • Engage with customers
    • Direct unresolved issues to a different department if needed
    • Communicate and coordinate effectively with internal departments
    • Provide customers with data on whatever open orders and invoices
    • Maintain customer database
    • Follow company process accurately and efficiently

Good Customer Service Skills To Accept

There are certainly specific skills and qualities that smashing customer service representatives ordinarily take. You'll see these on almost chore descriptions and they can really give you a sense of whether this job is a good fit for you:

• • • Interpersonal skills
    • High level of professionalism (yous are one of the faces of the company!)
    • Positive attitude (can be tough to maintain for some people in the confront of an irate client ;-0)
    • Calm under force per unit area
    • Power to handle stress
    • Friendliness
    • Excellent verbal and advice skills
    • Organized
    • Efficient
    • Skillful problem solving skills
    • Skillful computer skills
    • Multi tasking
    • Power to learn other software systems relatively easily
    • Analytical skills
    • Good writing skills (email etiquette)
    • Team player
    • Empathy
    • Ability to explicate the technical or complex just to customers
    • Confidentiality
    • Data entry proficiency

JEFF'Due south TIP: Since at that place are so many varied customer service jobs. It's smart to practice some earthworks into the company yous're applying for. Head over to Glassdoor and type in the company you are interested in or already have an interview for and see if you can notice "company reviews" from people who take already worked at the position y'all're applying for. You can proceeds valuable insight into the company work surround and civilisation. You can also sometimes save yourself from a possible nightmare position. Be careful though, because companies often have offices/departments all over the country/globe. Then effort and find info on your specific office/section or the closest counterpart.

Client Service Representative Salary

According to the U.South. Bureau of Labor Statistics, the hateful hourly wage for customer service jobs is $17.53 and the mean yearly salary is $36,470.

Depending on what state you get hired in in that location are definitely some wage fluctuations. This map gives you a good thought on the differences:

Source: BLS.gov

Education and Grooming

I of the great things most condign a customer service representative is that you lot usually only need a high school diploma to qualify.

In terms of training, you will usually exist trained on the job. Yous will have to learn nigh the various products and services that are offered by the visitor you will exist working for.

Subsequently all, you accept to be able to answer any questions customers have for you related to those products and services.

Job Outlook

Similar to my previous cashier task description, while we will see increased demand for customer service representatives in the curt term because of Covid-nineteen, in the long run the U.S. Bureau of Labor Statistics actually forecasts a small reject in task growth of -2 percentage.

Why?

Mainly because of further advancements in technology that volition allow for automated client service systems:

Internet cocky-service or interactive voice-response systems, social media, and mobile applications are increasingly pop because they enable customers to perform simple tasks without speaking to a representative. Improvements in technology will gradually let these automated systems to perform even more advanced tasks.

Source: BLS.gov

How To Use Your Job Description For Your Interview

Before yous head into your customer service interview, here'due south something important to remember:

The job description will list the skills and qualities that the company doing the hiring is looking for in their perfect candidate. It's your job to make sure that y'all are demonstrating that you take those skills in the job interview!

As I take outlined in this commodity, the skills and qualities that companies are ofttimes looking for in a customer service representative are most likely going to include (but are not limited to) client service (duh), system, interpersonal skills, a positive mental attitude and the ability to stay calm under pressure. Then you need to go into your interview having prepared answers that conspicuously show you demonstrating these qualities (If yous accept them).

How do you practise that?

By weaving the skills and qualities that you observe in your specific client service chore description (that yous possess) into your interview answers!

Putting It All Together

I promise this client service career breakdown has helped you lot decide whether this could be a good career choice for yous. For a temporary position or for the long term.

I remember the fact that customer service piece of work can be done remotely and with little experience makes information technology a good selection during this pandemic. Only remember that a lot of other people might have the same thought, so be sure to become through the rest of our site to make sure you stand out in your interview.

Expert luck!

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Check out our other "job description manufactures" if you're exploring career options:

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Co-founder and CTO of TheInterviewGuys.com. Jeff is a featured correspondent delivering advice on job search, job interviews and career advancement, having published more than 50 pieces of unique content on the site, with his work being featured in top publications such as INC, ZDnet, MSN and more than.

Learn more about The Interview Guys on our Virtually United states of america page.

Source: https://theinterviewguys.com/customer-service-representative-job-description/

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